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Security of information is of paramount importance on the General Alert web site, and within the General Alert equipment.


When an Account is established a Username and Password will be issued to the nominated Account Holder. It is the responsibility of the Account Holder to ensure that the Username and Password are not passed to third parties and so cause a breach in security.


Changes to the Alarm and notification settings can only be made by Account Holders and Super Users appointed by the Account Holder.


For an instruction or confirmation sent from a mobile phone by SMS to the General Alert system to be acted upon, the following criteria have to be met:

  1. The telephone number of the mobile phone sending the SMS must be a telephone number of an Account Member registered on the Account web pages.
  2. The instruction received by SMS must relate to General Alert equipment that is registered to the Account of the Account Member.